Most organizations rely on a number of different tools to keep their operations running smoothly. Getting these tools to integrate seamlessly with each other is an essential factor in streamlining your operations, but sometimes, additional connectors might be needed in order to do so optimally.
Considering this need, we developed the ServiceNow Incident Connector for SCOM, which creates a bi-directional data sync between SCOM Alerts and ServiceNow Incidents and Tickets.
In this blog post, we will explore how our ServiceNow Incident Connector for SCOM can be beneficial for your organization and help streamline your operations.
With the Opslogix ServiceNow Incident Connector, you are able to bring your service desk- and monitoring data together. This is by creating a bi-directional data sync between SCOM Alerts and ServiceNow Incidents and Tickets.
This will allow you to:
With the bi-directional sync between ServiceNow and SCOM, changes made in one of the tools instantly update the other. This seamless data flow guarantees that the information remains accurate and up-to-date.
This way, you can avoid information silos, where data in one system is unable to communicate with another. These information silos can create problems such as data inaccuracies, hinder decision-making, and cause operational inefficiencies.
By avoiding this, you can prevent incidents from going unnoticed and eliminate internal confusion regarding incident management.
By implementing a bi-directional integration between ServiceNow and SCOM, you will be able to have a more efficient overview of your incidents.
This will, in turn, be beneficial for your productivity, as your response and resolution time will likely be lowered, resulting in faster incident resolution.
For the team, it also means less confusion, a lowered risk of double-work, and a decrease in manual errors. Your staff can work cohesively, knowing that the information is accurate and up-to-date.
Implementing the ServiceNow Incident Connector for SCOM is easy. You do not need to install additional software or open extra firewall ports for ServiceNow to communicate with SCOM.
Simply configure the connector through the user-friendly configuration endpoint (webpage) and download/import the generated Management Pack into SCOM.
The ServiceNow Incident Connector is available for download in the Azure Marketplace or through the link below.